left decoration

Terms and conditions

right decoration

Please read these Terms and Conditions carefully before using the https://www.velnes.in website and the mobile application V4VELNES® operated by Velnes. If you do not agree with this User Agreement, you should not use or access the site for any purpose whatsoever.

The user agreement may be updated from time to time by the company without notice. We recommend you to check this page from time to time to ensure that you are happy with any changes.

Right now all users must register and login for placing orders through application. You can place order over call or Whatsapp without any registration. You must keep your account and registration details current and correct for all communications related to your purchase from the Marketplace. By agreeing to the terms of use by user, agrees to receive promotional communications and news letters from the company. The user can opt out from such communications and/or newsletters either by or by contacting the customer services team of marketplace and placing a request for the same.

As a part of the registration process on the marketplace, the company may collect the following personally identifiable information about you, including but not limited to name , email address , age, address, mobile phone number and other contact details, demographic profiles (like your age, gender, occupation, education, address etc.) and information’s about the pages on the market place you visit/access , the link you click on the market place, the number of times you access a particular page/feature or any such information. Information collected about you is subject to the privacy policy of the company(https://www.velnes.in), which is incorporated in these terms of use by reference.

Terms and conditions relating to eligibility for cashback.

  1. Refund will be done through account only. Refund may take up to 10 bank working days, for the respective bank to process the refund. Please get in touch with the banks directly in case of any delays happened.
  2. 100 % of the order amount will be provided to the customer, if the order is cancelled one hour before the commencement of the delivery. After that, 5 % of the order amount will be charged as cancellation fee. (Please note: For fish and meat 50% of the order value will be deducted as cancellation fee)
  3. In case of ordered goods out of stock or price hiked abnormally, Velnes will refund the amount or will update you regarding the change.
  4. Customer can place the return order within three hours once the delivery is made, if the product is damaged 100% will be refunded other wise 5% will be deducted as the return fee.
Delivery Policy
  1. Items are delivered in two timings.
    1. Delivery between 2pm and 8pm (Orders placed in between 9am and 2pm)
    2. Delivery between 9am and 2pm (Orders placed in between 2pm the day before and 9am)
  2. In case of any unexpected delays happens, we will notify you and the delivery will be done the next earliest possible time.
Payment terms
  1. Customer can do cash on delivery (COD) or can make online payment.
Terms on Guaranteed Repeated Income Plan (GRIP).
  1. Every user,who shares the link of V4VELNES® application will, comes under GRIP plan.
  2. GRIP is a referral bonus, which provides earning to the customer by sharing the application link.
  3. To transfer the amount earned through GRIP, from Velnes wallet to your account, you must activate your V4VELNES® account. Your V4Velnes® account is activated, when you make a purchase of Rs500.00 and this activation will be valid for next 30 days. By this activation you are able to transfer amount of Rs500.00 to Rs 2000.00 to your bank account.
  4. In order to transfer more than Rs3000.00, auser must make a purchase of Rs3000.00 in last 30 days.